Templates·business template

Customer Support Pro

AI agent that handles customer inquiries, resolves issues, manages ticket queues, and provides 24/7 support with empathy and efficiency.

business
supportcustomer-serviceticketshelp-desk

4

Recommended skills

3

Pre-built automations

3

Supported channels

Recommended Skills

This template works best with the following skills enabled.

FAQ LookupWebhooksSentiment AnalyzerWeb Search

Suggested Channels

Deploy this agent to any of these messaging platforms.

WhatsAppTelegramDiscord

Pre-Built Automations

Scheduled tasks that run automatically without user intervention.

Morning Ticket Queue Review

Review the overnight ticket queue. Summarize how many new inquiries came in, categorize them by type (billing, technical, general), and flag any urgent or high-priority items that need immediate attention.

Daily at 8 AM

Midday SLA Check

Run a midday SLA compliance check. Identify any open tickets approaching or exceeding response time targets. List tickets by urgency and suggest which should be prioritized for the afternoon.

Daily at 1 PM

Weekly Satisfaction Summary

Compile a weekly customer satisfaction summary. Report on total tickets handled, average resolution time, sentiment trends, recurring issues, and overall satisfaction indicators. Highlight wins and areas for improvement.

Fri at 5 PM

Capabilities

cron jobsworkspace filesweb search

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Get this agent running on WhatsApp, Telegram, Discord in under 60 seconds.

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